FAQ

Order Tracking

Yes, you can monitor your order in real time:Once your order has been shipped, a tracking number will be sent to your registered email address. You can also find this number in the "Order History" section of your account.Utilize the tracking number on the official website of the shipping carrier (such as UPS, DHL) to check the real-time status of your shipment, including the estimated delivery date.

Shipping Fees

We provide free standard shipping for all orders with no minimum purchase requirement.

Product Assembly

No assembly is needed! All products are fully pre-assembled prior to shipment. Simply unpack the product, and it will be ready for use within 1 minute—no tools or additional steps are required.

Return Policy

We offer a 30-day return guarantee for all products:If you are not satisfied with your purchase, you may submit a return request within 30 days of receiving the product.We cover all return shipping costs.

Shipping Timeline

All orders will be dispatched within 1-2 business days after placement. Shipments are processed Monday through Friday.
Domestic Shipping
We currently deliver all domestic orders via UPS. The standard domestic delivery time is 3-7 business days.
International Shipping
We currently ship all international orders via DHL.The standard delivery time for international orders is 4-10 business days.Please note that delivery times for international orders have been extended, and shipping duration may vary significantly due to customs procedures.We are not responsible for any customs fees or tariffs incurred during international shipping.

Contact Customer Service

You can reach our customer service team via email:Email Address: tiffanyfiona34662@hotmail.comQuick Help Tip: Include your order number (if applicable) and a detailed description of your issue (e.g., order inquiry, return request) in your email.Response Time: Our team will respond to you within 48 business hours (Monday to Friday, excluding public holidays).
For order status updates, returns, exchanges, or requests for alternative shipping methods, feel free to contact tiffanyfiona34662@hotmail.com—our customer service team is dedicated to assisting you.